Once placed, your order will be processed between 1 and 2 business days, not including weekends and holidays.
We use the United States Postal Service for all of our deliveries. Once we deliver the merchandise to the carrier, the risk of loss is assumed by the customer.
Deliveries to the U.S. mainland from Hawaiʻi take between 3 and 5 business days. Deliveries to Asia typically take 7 to 10 business days. Deliveries to the EU can take up to three weeks. Do note that for international orders, we are unable to track your package.
With the exception of the surfboards and any oversized books, we offer free shipping on domestic orders for purchases over $150. On all other orders, you pay a flat rate of $5.70, regardless of weight.
For international orders, you pay a flat rate of $18.00, regardless of weight, with the exception of the surfboards and any oversized books.
Returns & Exchanges
Any returns and exchanges can be mailed to the following address:
1170 Auahi Street, Space 165
Honolulu, Hawai‘i 96814
We issue refunds on returns on non-sale items. All sale items are final and cannot be returned or exchanged. All returns must be postmarked within 14 days of the original shipping date. Please use a prepaid package. CODs will not be accepted.
A refund, plus any delivery shipping paid, will be issued upon our receipt of the merchandise, which should be returned unworn, unwashed, and in its original condition. Return shipping costs are not refunded, unless the original item was either damaged or does not correspond with order that was placed.
We suggest that you send the package through a traceable carrier and insure the full amount of the merchandise. We are not responsible for lost or missing packages.
Merchandise can be exchanged, should you need to replace a damaged item or need a different size. Please contact us at firstname.lastname@example.org first. We want to be sure that we have a substitute in stock. You are responsible for paying the additional shipping fees, so we will also need you to provide your credit card information.